Terms & Policies

1.1 Data Controller. craftedcontenthouse, located at C. Francisco Ayala 4, San Sebastian de los Reyes, Madrid, Espana (hereinafter "the Controller"), is responsible for the processing of personal data collected through this website and its associated services.

1.2 Data Collection. The Controller collects personal data only when voluntarily provided by the user through contact forms, email correspondence, or service agreements. Data collected includes: full name, email address, phone number, project details, and any information voluntarily shared during the course of a business inquiry or service engagement.

1.3 Purpose of Processing. Personal data is processed exclusively for the following purposes: (a) responding to business inquiries and providing requested quotations; (b) executing and delivering contracted copywriting services; (c) maintaining communication related to active projects; (d) fulfilling legal and tax obligations as required by Spanish and EU law.

1.4 Legal Basis. Processing is carried out under the following legal bases as defined by the General Data Protection Regulation (EU) 2016/679: (a) consent of the data subject (Article 6(1)(a)); (b) performance of a contract (Article 6(1)(b)); (c) compliance with a legal obligation (Article 6(1)(c)).

1.5 Data Retention. Personal data is retained for the duration necessary to fulfill the purposes for which it was collected. Project-related data is retained for a maximum of five (5) years following the conclusion of the service engagement, in compliance with Spanish commercial and tax record-keeping obligations. Data from inquiries that do not result in a contract is deleted after twelve (12) months.

1.6 Third-Party Disclosure. The Controller does not sell, trade, or transfer personal data to third parties. Data may be shared only with: (a) payment processors strictly for transaction execution; (b) hosting providers for infrastructure purposes; (c) legal advisors or government authorities when legally required.

1.7 Data Security. The Controller implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security audits.

1.8 User Rights. In accordance with the GDPR, data subjects have the right to: (a) access their personal data (Article 15); (b) rectification of inaccurate data (Article 16); (c) erasure of data ("right to be forgotten") (Article 17); (d) restriction of processing (Article 18); (e) data portability (Article 20); (f) object to processing (Article 21). To exercise any of these rights, contact the Controller at [email protected].

1.9 International Transfers. The Controller does not transfer personal data outside the European Economic Area (EEA) unless adequate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

1.10 Supervisory Authority. Data subjects have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Espanola de Proteccion de Datos — AEPD) at www.aepd.es if they believe their data protection rights have been violated.

2.1 What Are Cookies. Cookies are small text files stored on the user's device when visiting a website. They serve to remember preferences, maintain session states, and improve user experience.

2.2 Cookies Used. craftedcontenthouse uses only strictly necessary cookies: (a) a localStorage flag (cch_cookies_accepted) to record cookie banner acceptance and prevent repeated display; (b) session cookies required for basic website functionality. No analytics, advertising, or third-party tracking cookies are deployed.

2.3 Cookie Duration. The cookie acceptance flag is stored for twelve (12) months from the date of acceptance. Session cookies are deleted automatically upon closing the browser.

2.4 Third-Party Cookies. This website does not deploy any third-party cookies. No Google Analytics, Facebook Pixel, Hotjar, or similar tracking technologies are in use.

2.5 Managing Cookies. Users may manage or delete cookies through their browser settings. Disabling strictly necessary cookies may impair website functionality, including the cookie banner visibility logic.

2.6 Consent. By accepting the cookie banner, the user consents to the use of strictly necessary cookies as described in this policy. No cookie consent is required for technically necessary cookies under Article 5(3) of the ePrivacy Directive (2002/58/EC), as transposed into Spanish law.

3.1 Scope. This refund policy applies to all services provided by craftedcontenthouse, including but not limited to: website copywriting, email sequence engineering, product descriptions, brand voice frameworks, sales page construction, SEO content strategy, ad copy campaigns, and full-funnel copy systems.

3.2 Project-Based Refunds. All services are delivered as project-based engagements. A 50% advance payment is required before work commences. The remaining 50% is due upon delivery of the final deliverables. Refund requests for the advance payment are evaluated as follows: (a) if work has not yet commenced, a full refund of the advance is issued within five (5) business days; (b) if work has commenced, the refund is calculated proportionally based on the percentage of work completed.

3.3 Revision Policy. Each service package includes a defined number of revision rounds at no additional cost. Additional revision rounds beyond the included scope are billed at a rate agreed upon in the initial project proposal. Revision requests must be submitted in writing within fourteen (14) days of deliverable receipt.

3.4 Non-Refundable Items. The following are non-refundable: (a) work that has been approved and marked as complete by the client; (b) custom research, strategy documents, or brand frameworks that have been delivered and accepted; (c) third-party costs incurred on behalf of the client (stock imagery, premium tools, etc.).

3.5 Dispute Resolution. Refund disputes shall first be addressed through direct communication between the parties. If no resolution is reached within thirty (30) days, either party may initiate mediation through a mutually agreed mediator in Madrid, Spain. The governing law is that of the Kingdom of Spain.

3.6 Cancellation. Clients may cancel an active project at any time by providing written notice. Cancellation entitles the client to a refund of any payments made for work not yet commenced or delivered. Work completed prior to cancellation is non-refundable.

4.1 Agreement. By accessing or using the services of craftedcontenthouse, located at C. Francisco Ayala 4, San Sebastian de los Reyes, Madrid, Espana, the client agrees to be bound by these Terms of Service. These terms constitute a legally binding agreement between the client and the Controller.

4.2 Service Scope. All services are defined in the project proposal or statement of work (SOW) provided to the client prior to engagement. Any work outside the defined scope requires a separate written agreement and may incur additional charges.

4.3 Intellectual Property. Upon full payment, the client receives full ownership and usage rights to all deliverables produced under the service agreement. The Controller retains the right to display completed work in portfolio presentations and case studies, unless the client explicitly requests otherwise in writing.

4.4 Confidentiality. The Controller agrees to maintain strict confidentiality regarding all proprietary information, business strategies, and unpublished content shared by the client during the course of the engagement. This obligation survives the termination of the service agreement for a period of two (2) years.

4.5 Delivery Timeline. Estimated delivery timelines are provided in the project proposal and are subject to the client's responsiveness in providing briefs, feedback, and approvals. Delays in client input may result in proportional adjustments to the delivery schedule.

4.6 Payment Terms. Invoices are payable within fourteen (14) days of issuance unless otherwise agreed in writing. Late payments may incur a penalty of 2% per month on the outstanding balance, in accordance with Spanish commercial law (Codigo de Comercio, Article 345).

4.7 Limitation of Liability. The Controller's total liability under any service agreement shall not exceed the total fees paid by the client for the specific service giving rise to the claim. The Controller shall not be liable for indirect, incidental, or consequential damages, including loss of revenue or business opportunity.

4.8 Termination. Either party may terminate a service agreement with fifteen (15) days' written notice. Upon termination, the client is entitled to receive all work completed up to the date of termination, and payment is due for all work performed.

4.9 Governing Law. These Terms of Service are governed by the laws of the Kingdom of Spain. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.

4.10 Modifications. The Controller reserves the right to modify these Terms of Service at any time. Updated terms will be published on this page with a revised effective date. Continued use of services after publication constitutes acceptance of the modified terms.